pullup

More

Troubleshooting

  • I received an email that I created a pullup account but I didn’t sign up for a new account.

  •  Most likely, someone tried to sign up for an account using your email address by mistake. To remove your email from the account please email us at support@pullupapp.io.

  • How do I report a technical problem?

  •  Please email us at support@pullupapp.io with any technical concerns.

  • If you're experiencing problems, please follow these troubleshooting steps:
    • Versions
    •  Please make sure that you're running the latest version of the pullup app as well as the latest version of your phone or tablet's operating system before following
       these steps.

    • Restart your phone or tablet
    •  Always try restarting your phone or tablet first if you're having trouble with pullup.

    • Check Internet connection
    •  If restarting your device doesn't help, please try using pullup both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or
       mobile data connection.

    • Uninstall and reinstall
    •  Try deleting and installing pullup again.

      iPhone: From the Home screen, tap and hold the pullup app icon until it shakes. Tap x on the app to delete it. Go to the App Store, reinstall pullup and then log in with  your email and password.

    • If these steps didn't resolve your problem, learn how to report the bug so we can investigate.